Return & Exchange Policy
At K Derma Beauty, your satisfaction is always our top priority
Because your safety and satisfaction matter to us, and since our products are related to skincare, haircare, and personal well-being, K Derma Beauty allows returns or exchanges only for items that arrive damaged or not matching your order.
Products can be returned only if they have not been opened or used and are in their original condition and packaging, exactly as received.
Q: Are there any return fees?
If you return a non-damaged product (in its original, unused condition), a 19 shipping fee will be deducted from the refund amount.
If the product is damaged or incorrect, K Derma Beauty will cover all return and replacement shipping costs.
Q: How can I return or exchange a damaged product?
Our Customer Service Team at K Derma Beauty will be happy to assist you through our available contact channels or via:
WhatsApp: +966 56 940 5808
The returned or exchanged product must be in its original condition and packaging, and must not be opened, used, or have its packaging altered.
Q: What is the allowed time frame for return or exchange?
You can return or exchange a product within 7 days from the date of receiving your order.
Q: How long does the return or exchange process take?
At K Derma Beauty, we work diligently to serve you as quickly as possible.
The return or exchange process may take up to 10 business days.
Q: How will I receive my refund?
The refund will be processed after receiving and inspecting the returned product, and the amount will be transferred directly to your bank account.
Q: What are the steps for exchanging a product?
If you wish to exchange a damaged product for another item, please transfer the price difference between the two products, if applicable.
At K Derma Beauty, we believe your beauty begins with your confidence and satisfaction.